If the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form to Ecotape s.r.l. società unipersonale a reference to VAT) , is entitled to withdraw from the purchase contract for any reason, without explanation and without penalty.   

To exercise this right, the customer must send Ecotape s.r.l. società unipersonale a notice to that effect within 10 working days from the date of receipt of goods.   Or by email or fax sent within the above stated period of 10 days and followed by a confirmation by registered letter with acknowledgment of receipt , MUST be sent within 48 hours.

Once such notice of termination, the Customer Service Ecotape s.r.l. società unipersonale will quickly inform the customer instructions on how to return the goods which must be received Ecotape s.r.l. società unipersonale within 10 days from authorization .

All objects , in case of withdrawal , should be returned to the following address : Ecotape s.r.l. società unipersonale - Via Campo Romano 57/59 24050 Spirano (BG) .

The right of withdrawal is subject to the following conditions :

      
  • The law applies to product purchased in its entirety;
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  • It is not possible to exercise only on the withdrawal of the product purchased ;
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  • The law does not apply to audiovisual products or to sealed computer software ( including those attached to hardware ) once opened;
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  • The purchased goods must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories ) ;
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  • By law , the shipping costs for return of the goods shall be borne by the customer;
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  • The expedition, until the certificate of receipt in our warehouse is under the responsibility of the customer ;
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  • If the goods are damaged during shipping, Ecotape s.r.l. società unipersonale will notify the customer (within 5 working days of receipt of goods in their stores) , to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured) ;
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  • in this case, the product will be made ​​available to the client for his return, simultaneously canceling the request for withdrawal   
  • Ecotape S.r.l. member company is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments ;
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  • Upon his arrival in stock , the product will be inspected for any damages not caused by transport . If the package and / or original packaging are damaged , Ecotape s.r.l. società unipersonale will deduct from the refund due to a percentage not exceeding 10% of the same , as a contribution to the costs of restoration. Without prejudice to any repair costs for damage to the original , Ecotape s.r.l. società unipersonale will refund the customer the full amount paid within 20 days of the notice of withdrawal, by transfer of the amount charged on the credit card or by bank transfer. In the latter case , the Buyer shall promptly provide to the bank on which to obtain a refund (ABI - CAB - Account of the invoice) .
  • The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where Ecotape s.r.l. società unipersonale finds:

          
      • The lack of external and / or internal packaging;
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      • integral elements of the product (accessories , cables, manuals , parts, ... ) ;
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      • The product is damaged for causes other than its transport .
      • Into the case of forfeiture of the right of withdrawal,
    Ecotape s.r.l. società unipersonale
      will return the purchased good to the sender and charge the same shipping costs .